Back to Help Center

📧 Contact Support

We're here to help! Choose the best way to reach us based on your needs.

📧

Email Support

Get help via email. We typically respond within 24-48 hours.

admin@taleberry.app

⚡

Priority Support

Premium & Teacher Pro subscribers get faster responses (4-8 hours).

Available to paid subscribers. Include your account email in your message.

Send Us a Message

Your Name *

Email Address *

Issue Category *

Subject *

Message *

💡 Tip: Include error messages, screenshots, or steps to reproduce the issue for faster resolution.

Account Email (if different)

This helps us locate your account faster (optional).

We'll respond to your email as soon as possible. Check your spam folder if you don't hear back within 48 hours.

📊 Response Times

📧

Free & Basic

24-48 hours

Standard email support

⚡

Premium & Pro

4-8 hours

Priority queue

🏆

School License

1-2 hours

Dedicated manager

* Response times are estimates during business hours (M-F, 9am-5pm EST). Urgent issues may be prioritized.

💡 Before You Contact Us

Many questions can be answered instantly in our help docs:

🚀

Getting Started

Account setup & first story

🔧

Troubleshooting

Common issues & fixes

💳

Billing Help

Plans, payments & invoices

👩‍🏫

Teacher Guide

Classroom management

🏢 Business & Partnership Inquiries

For school licenses, bulk orders, partnerships, or media inquiries, please email:

admin@taleberry.app