Privacy Policy

1. Introduction

Welcome to Taleberry ("we," "our," or "us"). Echodial LLC, doing business as Taleberry, operates at 8733 Cochise Lane, Port Richey, FL 34668, United States. We are committed to protecting the privacy and security of our users, especially children.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Our service is designed for parents and teachers (ages 18+) to create personalized stories for children ages 2-12.

Important: Children under 13 cannot create accounts directly. Only parents and teachers aged 18 or older may create accounts and manage children's profiles.

3. Information We Collect

3.1 Information You Provide

• Account Information: Email address (used for one-time password authentication)
• Profile Information: Names and ages of children in your care
• Payment Information: Credit card details, billing address (processed and stored via Authorize.Net)
• Story Creation Data: Preferences, themes, characters, custom story parameters
• Teacher Data: Classroom names, student assignments, performance tracking
• Communication Data: Messages you send to our support team

3.2 Automatically Collected Information

• Usage Data: Stories read, time spent, pages viewed, lesson completions
• Device Information: IP address, browser type, device type, operating system
• Cookies: Session cookies for authentication, preference cookies for settings
• Analytics Data: Collected via Google Analytics to understand usage patterns
• Log Data: Access times, error logs, performance metrics

3.3 Information from Third Parties

• Payment Processor: Transaction confirmations from Authorize.Net
• Print Service: Order status updates from Blurb

4. How We Use Your Information

We use collected information to:

• Provide Services: Generate stories, track progress, deliver lessons
• Process Payments: Handle subscriptions, print orders, refunds
• Improve Our Service: Analyze usage patterns, fix bugs, develop new features
• Train AI Models: Improve story generation quality and relevance (anonymized data)
• Send Notifications: Account updates, subscription renewals, new features
• Promotional Emails: Optional newsletters about new stories and features (opt-out available)
• Ensure Safety: Prevent fraud, abuse, and unauthorized access
• Comply with Law: Meet legal obligations and respond to legal requests

5. Third-Party Services

We work with trusted third-party services to provide our functionality. These services may access limited data:

5.1 OpenAI

• Purpose: Generate story text and images using AI
• Data Shared: Story parameters, themes, character descriptions (no personal identifying information)
• Privacy Policy: openai.com/privacy

5.2 Authorize.Net

• Purpose: Process subscription payments and print orders
• Data Shared: Payment card information, billing address, email
• Privacy Policy: authorize.net/company/privacy

5.3 Google Analytics

• Purpose: Understand how users interact with our service
• Data Shared: Anonymized usage data, device information
• Privacy Policy: policies.google.com/privacy

5.4 Blurb

• Purpose: Print stories into physical books
• Data Shared: Story content, shipping address, order details
• Privacy Policy: blurb.com/privacy

We do NOT share data with advertisers or data brokers. We do NOT sell your personal information.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit
• Authentication: One-time password (OTP) system eliminates password vulnerabilities
• Access Controls: Limited employee access to personal data
• Secure Storage: Payment data stored securely via PCI-compliant Authorize.Net
• Regular Updates: Security patches and software updates

Note: No system is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

7. Data Retention and Deletion

Active Accounts: We retain your data as long as your account is active.

Account Deletion: When you delete your account or a child's profile, all associated data is permanently deleted immediately. We do not retain backups of deleted user data.

Transaction Records: For legal and accounting purposes, we may retain anonymized transaction records (dates, amounts) for up to 7 years as required by law.

8. Your Privacy Rights

8.1 All Users

• Access: View your account information and children's data
• Update: Modify profile information and preferences
• Delete: Remove child profiles or your entire account
• Opt-Out: Unsubscribe from promotional emails (link in every email)

8.2 GDPR Rights (EU Users)

If you are in the European Union, you have additional rights under GDPR:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, email: admin@taleberry.app

8.3 CCPA Rights (California Users)

California residents have rights under the California Consumer Privacy Act:

• Right to Know: What personal information we collect and how it's used
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information, so opt-out is not applicable
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

9. International Data Transfers

Our servers are located in the United States. If you access our service from outside the US, your information will be transferred to, stored, and processed in the United States.

By using our service, you consent to the transfer of your information to the United States. We take appropriate safeguards to ensure your data receives adequate protection.

10. Cookies and Tracking

We use cookies and similar technologies:

• Essential Cookies: Required for authentication and security (cannot be disabled)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand usage patterns (Google Analytics)

You can control cookies through your browser settings. Disabling cookies may limit functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this page
• Sending an email notification to your registered email address
• Displaying a prominent notice on our website

Continued use of the service after changes constitutes acceptance of the updated policy.

13. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at: admin@taleberry.app